Refund & Return Policy

Last updated: October 11, 2026

At Colour Splash Creations, LLC, many of our products are made to order and personalized specifically for each customer. We want you to be happy with your purchase, so please review your order details carefully before submitting payment.

Custom and Personalized Items

Custom embroidered items are made according to the specifications approved by the customer. Because these products are personalized, we generally do not accept returns or issue refunds for changes of mind, incorrect information supplied or approved by the customer, or ordering the wrong size or color after production has begun.

Please carefully review all names, spelling, garment sizes, garment colors, thread colors, design selections, and other personalization details before approving your order.

Full payment is required before materials are purchased or production begins.

Cancellations

You may request a cancellation before production begins. Approval depends on the order's status and whether materials, supplies, or other nonrecoverable costs have already been incurred.

Once production begins, custom orders cannot ordinarily be canceled or refunded because materials and labor have been committed to your specific order.

If a cancellation is approved, any refund will be determined by the order status, costs already incurred, and applicable law.

Defective, Damaged, or Incorrect Orders

Please contact us if your item arrives damaged, defective, or materially different from the approved order specifications.

Notify us within 7 calendar days of delivery when possible. Include your order number, a description of the issue, and clear photographs if applicable. This notification period helps us investigate promptly and does not limit any rights you may have under applicable law.

After reviewing the issue, we will work with you on an appropriate resolution, which may include repair, replacement, or refund, as required by the circumstances and applicable law.

Minor variations inherent in embroidery, thread texture, or the handmade production process are not necessarily defects. However, this does not exclude material quality issues or work that fails to match the approved specifications.

Non-Custom and Ready-to-Ship Items

Any return or refund request for non-personalized items will be reviewed according to the product listing, the condition of the item, and applicable law. Contact us before returning an item so we can provide instructions.

Items must not be returned without prior authorization.

Shipping and Refunds

Original shipping charges and return shipping costs will be handled according to the circumstances of the return and applicable law. If we are responsible for an error or defect, we will work with you on an appropriate resolution.

Approved refunds will be processed through the original payment method when possible. Processing times may depend on the payment provider.

How to Contact Us

To request help with a return, refund, cancellation, or order issue, contact Colour Splash Creations, LLC through the Contact page on our website. Include your order number and a clear description of your request.

We appreciate your business and are committed to handling concerns fairly and professionally.